SMS
- Complete panel for sending and tracking SMS.
- API for sending SMS.
- WitiSMS - APP to connect any mobile phone to WitiMe.
- Route Testing.
- Route Control.
- DLR and MO Information.
- API with support for the formats of the main SMS market services: Zenvia, Movile, Twilio, SMSDev, DisparoPro or Infobip.
- HubSpot and DIAFAAN Integration.
- Customizable MO return and Classifications API.
RCS
- Complete panel for sending RCS.
- API for sending RCS.
- Route Testing.
- Route Control.
- DLR and MO Information.
- Response handling.
Costumer Service
- Sending of Audio, Image, Text, and documents.
- Multiple instances.
- Change of Profile Image and Description (pushname).
- Management of users and departments.
- Service profiles and permissions per profile.
- Permissions per user (if administrator, if can manage connection, reply, send messages).
- Transfer service to another attendant.
- Lock service for oneself.
- Classification of contacts with custom tags.
- End service and archive.
- Log of operator actions.
- Contact data registration form.
- Contact manager.
- Sequential distribution of services among operators.
- Real-time warning messages to operators.
- Integration with ERP and third-party applications directly on the service screen.
- Service API for ERP integration.
- Templates with pre-configured content accessible using the "/" shortcut on the service screen.
- Service bot.
- Service report.
Instance Group
- Creation of groups with multiple instances.
- Automatic sending according to the availability of the instances.
- Group management via API.
- Bulk profile consultation using a group (via API).
Service Bot
- Topic-based assistant for creating bots.
- Export / Import of the bot in JSON format.
- Editor for bot programming in C#.
- Bot testing environment.
- Integration with registered templates.